Privacy Policy for Intershu Online

This Privacy Policy applies to all users of our Platforms, including our Website, related mobile sites, and software applications, collectively referred to as "our Platforms," which are used to access and purchase our products and services. The purpose of this Privacy Policy is to outline how, why, and when Intershu Online (Pty) Ltd ("Intershu Online") uses your Personal Information in compliance with the Protection of Personal Information Act 4 of 2013 ("POPI").

Please read this Privacy Policy together with our other terms and conditions, privacy notices, or policies that we may provide from time to time when we collect or use your Personal Information. Additionally, please pay special attention to the clauses in this Privacy Policy that appear in similar text and style (e.g., bold), which may:

  • Limit the risk or liability of Intershu Online or a third party;
  • Create risk or liability for the user;
  • Compel the user to indemnify Intershu Online or a third party; and/or
  • Serve as an acknowledgement, by the user, of a fact.

We value your privacy and take the protection of Personal Information seriously. In order to provide you with excellent service when you shop with us, we may need to collect and use some of your Personal Information. This Privacy Policy explains how we handle the Personal Information we collect about you and/or receive from you. By using our Platforms, you agree to the processing of your Personal Information as described in this Privacy Policy.

In this Privacy Policy, the terms:

  • "Personal Information" and "process/processing" have the same meanings as set out in POPI.
  • "we," "us," or "our" refer to Intershu Online.
  • "you" and "your" refer to every person who accesses or uses our Platforms, also referred to as a user.
  • "registered user(s)" refers to anyone registered on our Platforms who has provided us with a unique username and password, as well as other Personal Information, in order to order goods on our Platforms.


If you are below the age of 18 years, you must obtain permission from your parent or guardian before using our Platforms or providing us with your Personal Information. We may verify that your parent or guardian has given you such permission, for example, by asking you to provide us with your parent's or guardian's contact details so we can contact them. We may also verify that the contact details you have given us are correct and belong to a person who is actually your parent or guardian. If we are unable to verify such permission, or if a parent or guardian confirms that you do not have their permission, you may not use our Platforms.


Intershu Online processes Personal Information in a manner that is reasonable, adequate, relevant, non-excessive, and purpose-specific. To allow users to access and use our Platforms, we collect and process some Personal Information. When you become a registered user, we need to collect and process your Personal Information to provide our services to you.

When you register to use our Platforms, we may collect the following Personal Information:

  • Name and surname;
  • Email address;
  • Physical address;
  • Billing address;
  • Gender;
  • Mobile phone number;
  • Online identifiers;
  • Date of birth; and/or
  • Identification number.

If your Personal Information changes or you wish to amend and/or correct this Personal Information, you can do so by updating your registered user information in your account profile.

You warrant that the information you have provided is accurate, current, true, and correct, and that it does not impersonate or misrepresent any person or entity or falsely state or otherwise misrepresent your affiliation


HOW WE USE COOKIES AND OTHER TRACKING TECHNOLOGIES We use cookies and other tracking technologies on our Platforms to collect and store certain information about your interaction with our Platforms, including your IP address, browser type, operating system, referring/exit pages, and date/time stamps. This information helps us to improve and customize your experience on our Platforms, analyze trends, administer the website, track users' movements around the website, and gather demographic information about our user base as a whole.

You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser settings to decline cookies if you prefer. However, disabling cookies may result in certain parts of our Platforms not functioning properly.

SHARING YOUR PERSONAL INFORMATION We may share your Personal Information with third parties in the following circumstances:

  • With service providers, contractors, and other third-party vendors who perform services on our behalf, such as payment processing, order fulfillment, data analysis, IT services, customer service, and marketing activities. These third parties are only authorized to process your Personal Information as necessary to provide the services to us and are required to keep your Personal Information confidential.
  • With affiliated companies within our corporate group for the purposes described in this Privacy Policy.
  • With our business partners, with whom we may offer co-branded or jointly promoted products or services. These business partners are authorized to use your Personal Information only as necessary to provide the products or services that you have requested or authorized, and are required to keep your Personal Information confidential.
  • With third parties in connection with a merger, acquisition, consolidation, sale of assets, or other business transaction, as well as in the event of bankruptcy or similar proceedings.
  • As required by law, such as to comply with a subpoena, court order, or other legal process, or to respond to a government or regulatory request.
  • To protect the rights, property, or safety of Intershu Online, our users, or others, or to prevent, investigate, or address fraud, abuse, misuse, or any other illegal activity.
  • With your consent or at your direction, including if we notify you that the information you provide will be shared in a particular manner and you provide such information.

YOUR RIGHTS AND CHOICES You have certain rights and choices regarding your Personal Information, as provided by applicable laws. These rights may include:

  • Access: You have the right to request access to the Personal Information we hold about you and to receive a copy of that information, subject to certain exceptions and limitations.
  • Correction: You have the right to request that we correct any inaccuracies or incomplete information we hold about you.
  • Deletion: You have the right to request that we delete your Personal Information, subject to certain exceptions and limitations.
  • Restriction: You have the right to request that we restrict the processing of your Personal Information, subject to certain exceptions and limitations.
  • Objection: You have the right to object to the processing of your Personal Information, for reasons relating to your particular situation, subject to certain exceptions and limitations.


As a registered user, you can exercise all your rights set out above in terms of POPIA by navigating to the profile section of your account on the web, where you will be required to confirm your identity via email verification. As any other user, you can exercise all your rights as set out above by referring to our process set out here. HOW TO LODGE A COMPLAINT WITH THE INFORMATION REGULATOR If you have any complaints about this Privacy Policy or our compliance with this Privacy Policy you can lodge a complaint with the Information Regulator. The contact details of the Information Regulator are available on its website at: This version of the Privacy Policy replaces any preceding privacy policy provisions on our website. We may occasionally update this Privacy Policy. When you use our Platforms the version of the Privacy Policy posted on this page applies to you.